- For any emergency, dial 911.
- Citizen Information Hotline (non-emergency): 561-742-6921.
- Find your evacuation zone.
- Find a shelter.
- Newsletter Signup
- Register for ALERTPBC (PBC's text alert notification system)
Hold a family meeting -Discuss the hazards of hurricanes. Encourage children to talk about their fears and explain some of the things you’ll be doing to keep everyone safe. Start a written list of things you’ll need to take care of before hurricane season and encourage everyone in the family to contribute their ideas.
Discuss whether you’ll need to evacuate - Determine whether you live in an evacuation zone and, if so, where you will go if an evacuation order is given. Going to a family or friend’s house or hotel outside the evacuation area is your best choice. If you choose to go out of town, do so well in advance of the storm. Since shelters provide for only basic needs, this should be your choice of last resort.
Ensure your assets are protected -Inventory your home possessions and video-tape, record or photograph items of value. Review your insurance policies before hurricane season starts to ensure you have adequate coverage. Once a hurricane watch has been issued, insurers will not issue new or additional coverage.
Assess your home for vulnerable areas -Do a walk-through of your home and property to evaluate your roof, windows, garage door, landscaping, etc. and determine what actions you will take. Seek professional expertise and assistance as necessary.
Make a plan to protect your vehicles -Decide where you will store or park your vehicle, boat, or RV. Check your vehicle insurance policy and keep it in the same safe place as your homeowner’s policy.
Secure your home -Decide what actions you will need to take to protect your home and your property (shutters, generator, tree-trimming), and to keep as comfortable as possible during recovery.
Determine whether anyone in your home has special needs -Discuss whether anyone in your home has special medical needs and, if so, make arrangements in advance to accommodate those needs.
Make a plan for your pets -Determine how you will address your pet’s needs and make a plan in case you have to evacuate.
Gather your supplies -Determine your family’s food, water and medical needs and assemble your disaster supply kit according to those needs (see checklist on page 6 for essential items to include).
Notify others of your plan -Let family or friends know what your hurricane plan is so they can check on you in the aftermath of the storm. Establish an out-of-town contact.
If you are in an evacuation zone , a mobile home, or an area that is easily flooded, you must evacuate. If you are elderly, in poor health, or have special needs, it is recommended that you evacuate. If you live on an upper floor of a building and are dependent upon an elevator, you should plan to evacuate since power outages can affect your building’s elevator system. Many elevators do not have generator power, and those that do have generator power may not have sufficient fuel for a prolonged outage.
There are approximately 17 shelters throughout Palm Beach County. Shelters are run by Palm Beach County. The county recommends residents shelter in place if they are able (at home or a friend's home). Should you wish to relocate to a shelter, you can find a shelter online. Shelters are often crowded and uncomfortable, but should be used if you have no other option. If you go to a shelter, be prepared for an extended stay. Do not proceed to a shelter until the media has announced that it is officially open.
If you must evacuate…
• Have a good meal before you get on the road or go to a Red Cross shelter.
• Evacuate as soon as possible, preferably during daylight. Roads and bridges frequently become crowded and traffic moves slowly. Be sure to take a map if you are going to an unfamiliar area.
• Unplug appliances and turn off electricity and the main water valve. This will reduce potential damage to your appliances and the risk of fire from power surges. If you have natural gas, check with your natural gas supplier for information.
• Tell someone outside of the storm area where you are going.
• If time permits, and you live in an identified surge zone or area prone to flooding, raise furniture, photographs and other irreplaceable items to a higher place.
• Bring pre-assembled emergency supplies (Evacuation Kit on page 8.)
• Remember – firearms, explosive devices, intoxicating beverages, and illegal drugs are not allowed in shelters.
• Only service animals such as guide dogs for the visually impaired, not pets, are allowed in shelters. If you bring a service animal be sure to bring food, water, bowls and any other necessities they require.
• Important documents such as birth or marriage certificates, social security cards, passports, immunization records, checkbook and bank account files, wills, vehicles titles, insurance policies, stocks, bonds deeds, computer backup disks, etc. should be copied and secured. Take a complete set with you when you evacuate.
A basic emergency supply kit could include the following recommended items:
All major vegetation cutting and/or tree removal should be done between December 1 and April 30.
If you keep your boat on a trailer, water can collect inside the hull. Let some air out of the trailer's tires so water will drain out the back of the boat, and block the wheels to prevent rolling.
Source: West Marine
Important Safety Notes!
For more information on generator safety, visit the Red Cross online.
Please contact stores directly, as the City cannot guarantee that they will be open and/or have supplies in the event of a storm.
Note: A caregiver should never drop an elderly and/or frail person at a medical facility without assuring that they will be admitted, which may require written documentation and prior arrangement with a physician and the hospital.
View this 'Preparing Makes Sense" video created for citizens with special needs.
Palm Beach County has established a Special Needs Shelter to provide for citizens with certain medical problems during a major hurricane. The Special Care Units (also known as SCU’s) are facilities that have auxiliary power and are not located in an area that has a high risk of flooding during a hurricane. Physicians and nurses are assigned to the Special Care Units by the Palm Beach County Health Department. Space is limited at the Special Care Units and is based on need and established criteria. Registration must be done in advance, before a storm threatens. Call the Palm Beach County Emergency Operations Center at 561-712-6400. You will need a physician authorization; your eligibility will be determined by the Health Department.
You may be eligible if:
• You are dependent upon electricity for oxygen
• You have minor health/medical conditions that require professional assistance
• You are dependent on medication
• You are immobile and/or have a chronic but stable illness
If you are accepted, you will be phoned and provided transportation to the shelters if you need it.
What to bring: When you register for a Special Care Unit, ask the Special Needs Coordinator what you should bring specific to your situation. You will also need to bring the following:
• Full and up-to-date prescription medications
• Medical Supplies and equipment, including nebulizer, oxygen, syringes, etc.
• Any special food items
• Books, cards or board games to occupy yourself
• If you bring a care-giver, he/she has to bring a chair, something to sleep on, pillow, and personal items.
• Carry your medical insurance, Medicare cards and a list of doctor and pharmacy names and numbers with you.
• Bring supplies for several days, including batteries for hearing aids and/or wheelchairs.
• Label all personal belongings, including walkers or canes.
• No pets are allowed in the Special Care Units. Make pet shelter arrangements in advance.
• If you are unable to return home, assistance will be provided for you.
• Food is provided. Bring your own dietary food.
• Notify friends and family if you intend to evacuate to a special needs shelter.
For further information about the Special Needs Program, call 561-712-6400 or contact Boynton Beach's ADA Coordinator.
If you are going to board your pet, now is the time to call your veterinary clinic or the Humane Society for kennel locations.
Pet Friendly Shelter
The Pet Friendly Shelter is located inside the West Boynton Recreational Center at 6000 Northtree Blvd., Lake Worth, FL 33463 and is only available to Palm Beach County residents who reside in a mandatory evacuation zone, in a mobile home, or in sub-standard housing. Proof of residency will be required. Pre-registration a must, but does not guarantee you a spot. Call 561-233-1266.
As you rebuild
Ask a professional to
Download these helpful documents:
Source: Red Cross
Vegetation Guidelines: Pile must be made up of vegetation only with no other solid waste products mixed in with the vegetation pile. Do not use plastic bags. The City will not be able to remove piles containing plastic bags. Place loose vegetation on top of vegetation pile.
Depending on the severity of the storm, we cannot provide a timeline as to when all the debris will be removed from Boynton Beach Communities. Please be patient and assist by following the guidelines.
By donating: The Salvation Army, 2100 Palm Beach Lakes Blvd., West Palm Beach; 561-686-3530
With animals: Palm Beach County Animal Care and Control, 7100 Belvedere Road, West Palm Beach; 561-233-1200
Provide Emotional Support: United Way of Palm Beach County, 2600 Quantum Blvd., Boynton Beach; 561-375-6600
Work at shelter:
What if I have questions not listed below?
The City has a non-emergency hurricane hotline - 561-742-6921. For any emergencies, dial 911.
How long after a storm will my garbage be picked up?
That depends. Check back this site and follow the city on Facebook and Twitter. We will be posting information as soon as it becomes available after a storm. Please be patient.
I have special needs. Who at the city can I contact for help?
Please contact Debbie Majors, ADA Coordinator at 561-742-6241 or via email at email@example.com. You may also contact Palm Beach County's Division of Emergency Management at 561-712-6400. Please note that preregistration is required for those who wish to stay at a special needs shelter.
2020 Special Edition Hurricane Guides and video with Covid 19 Precautions below: